Manage suppression and replies

One suppression list across the workspace

The suppression list applies across campaigns in the organisation. Suppressing a person or company blocks future messages and cancels queued outreach for matching recipients.

Ways a contact is suppressed

• An unsubscribe request.
• A direct request to stop.
• A manual person or company suppression.
• A recipient reply when the sending workflow records the conversation.

Replies stay with the campaign

Incoming replies appear in the inbox with the earlier conversation and lead context. A reply is not treated as permission to send more automated prospecting messages.

Check before sending again

If a recipient asks not to be contacted, leave the suppression in place. Removing a suppression can expose that person to future campaigns, including campaigns you did not create.